Walnut Tree Hotel – Terms and Conditions

Hotel Booking and Stay

  • A credit card is required at the time of booking to guarantee the room
  • The credit card will not be debited unless you fail to arrive
  • You will be asked for a credit card upon arrival at the hotel and payment for your stay will be made, with any extras being charged on departure
  • You may be asked for a credit card on check in to guarantee any charges in addition to your room charge
  • If you wish to pre-pay or pay by any other means please contact our reservations team prior to arrival
  • You may cancel your reservation up to 12 noon local hotel time, 2 days prior to arrival without any financial penalty
  • All taxes are included in the price
  • Check in time is from 14.00 hours on your day of arrival
  • Check out time is by 11.00 hours on your day of departure
  • Smoking – The Hotel is completely Non-Smoking.  It is an offence to smoke in any area of the Hotel including in hotel bedrooms.  Anyone who is found smoking or evidence that they have smoked will be fined £100
  • The Hotel accepts Assistance Dogs
  • Parking if free for hotel residents and guests. All cars are parked at the owner’s risk and The Hotel does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on Hotel premises

Prices

All published rates include VAT at the current rate. Accommodation rates are per room per night with meal plans as indicated. The Hotel reserves the right to alter prices for any reason up to the date of booking. Prices may only be altered to reflect a change in the rate of VAT or other taxes outside of the control of the Hotel. Any such changes will be notified to the Guest.

Availability

All rooms and rates offered are subject to availability and the discretion of the Hotel Manager. For special offers and packages, a limited number of suitable rooms may be allocated to individual rates, packages or promotions. When these allocations are taken up, remaining available rooms may be offered to the Guest at a higher price.

Children

Children aged 15 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel. At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.

All children under 2 years stay free of charge when using existing beds. All children under 2 years are charged GBP 15 per child night for cots/cribs. All older children are charged GBP 20 per night for extra beds. Children`s breakfast is charged at £8.00 per child per night. The maximum number of extra beds in a room is 2. The maximum number of children’s cots/cribs in a room is 2. Any type of extra bed or child’s cot/crib is upon request direct with the hotel and needs to be confirmed by management. For on line bookings, supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Pets

Pets are not accepted with the exception of assistance dogs.

Behaviour

The Hotel reserves the right to judge acceptable levels of noise or behaviour of Guests. In the event of failure to comply with management requests to correct behaviour, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.

Discrimination

It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Guests, their employees and all sub-contractors engaged by or on behalf of Guests are expected to adhere to this policy and the Hotel may, without incurring any liability, remove from the Hotel any person or persons offending against this policy.

External Purchases

No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Guests for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.

Complaints and Comments

Any comment or complaint regarding a stay at the Hotel should be made to the General Manager or Duty Manaegr at the time of visit so that the matter can be resolved immediately. Alternatively, write to : General Manager, Walnut Tree Hotel, 87 Fore Street, North Petherton, Somerset, TA6 6QA, or email reservations@walnuttreehotel.com

Statutory Requirements

The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Guests.

Liability

Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Guest is limited to the price of the booking. Unless the Hotel is liable under the above clause, the Guest indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Guest, guests or any outside contractors of the Guest. Guests are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Guest and will pay to the Hotel on demand the amount required to make good or remedy any such damage.

Insurance

The Guest is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.

Data Protection

The information provided by the Guest may be processed by The Walnut Tree Hotel Limited for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information. The Walnut Tree Hotel Ltd respect the privacy of every individual who visits our website. The data collected about you will be used to firstly fulfill any service you might request (eg to make an enquiry or a booking) and secondly to improve how our web site performs. For your protection we are registered under the Data Protection Act and have given all appropriate notifications to the Information Commissioner. We will under no circumstances give your personal data to third parties. However, unless you specifically ask us not to (and this option is always given) we will use your data to send you further information. Any e-mail sent to you will always provide you with the option to unsubscribe, in accordance with UK Data Protection Legislation.

Internet Facilities

Internet facilities (WiFi) are provided by third party providers. The Guest acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption. The Guest further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any licence and will indemnify the The Walnut Tree Hotel Ltd against any claim, demand, suit or prosecution arising therefrom.

Accuracy of Website Information

The Walnut Tree Hotel Ltd cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the information featured on the website without notice.

Dispute

These terms will be construed in accordance with English law and the Hotel and Guest submit to the non-exclusive jurisdiction of the English Courts.

Registered Office : The Walnut Tree Hotel Limited, 2 Endeavour House, Parkway Court, Longbridge Road, Plymouth, Devon, PL6 8LR. Reg No England: 09555450