Walnut Tree Hotel – Terms and Conditions

Hotel Booking and Stay

  • A credit card is required at the time of booking to guarantee the room
  • The credit card will not be debited unless you fail to arrive
  • You will be asked for a credit card upon arrival at the hotel and payment for your stay will be made, with any extras being charged on departure
  • You may be asked for a credit card on check in to guarantee any charges in addition to your room charge
  • If you wish to pre-pay or pay by any other means please contact our reservations team prior to arrival
  • You may cancel your reservation up to 12 noon local hotel time, 2 days prior to arrival without any financial penalty
  • All taxes are included in the price
  • Check in time is from 14.00 hours on your day of arrival
  • Check out time is by 11.00 hours on your day of departure
  • Smoking – The Hotel is completely Non-Smoking.  It is an offence to smoke in any area of the Hotel including in hotel bedrooms.  Anyone who is found smoking or evidence that they have smoked will be fined £250
  • The Hotel accepts Assistance Dogs
  • Parking if free for hotel residents and guests. All cars are parked at the owner’s risk and The Hotel does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on Hotel premises

Prices

All published rates include VAT at the current rate. Accommodation rates are per room per night with meal plans as indicated. The Hotel reserves the right to alter prices for any reason up to the date of booking. Prices may only be altered to reflect a change in the rate of VAT or other taxes outside of the control of the Hotel. Any such changes will be notified to the Guest.

Availability

All rooms and rates offered are subject to availability and the discretion of the Hotel Manager. For special offers and packages, a limited number of suitable rooms may be allocated to individual rates, packages or promotions. When these allocations are taken up, remaining available rooms may be offered to the Guest at a higher price.

Children

Children aged 15 years and under must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the Hotel. At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.

All children under 2 years stay free of charge when using existing beds. All children under 2 years are charged GBP 15 per child night for cots/cribs. All older children are charged GBP 20 per night for extra beds. Children`s breakfast is charged at £8.00 per child per night. The maximum number of extra beds in a room is 2. The maximum number of children’s cots/cribs in a room is 2. Any type of extra bed or child’s cot/crib is upon request direct with the hotel and needs to be confirmed by management. For on line bookings, supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Pets

Pets are not accepted with the exception of assistance dogs.

Behaviour

The Hotel reserves the right to judge acceptable levels of noise or behaviour of Guests. In the event of failure to comply with management requests to correct behaviour, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.

Discrimination

It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Guests, their employees and all sub-contractors engaged by or on behalf of Guests are expected to adhere to this policy and the Hotel may, without incurring any liability, remove from the Hotel any person or persons offending against this policy.

External Purchases

No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Guests for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.

Complaints and Comments

Any comment or complaint regarding a stay at the Hotel should be made to the General Manager or Duty Manaegr at the time of visit so that the matter can be resolved immediately. Alternatively, write to : General Manager, Walnut Tree Hotel, 87 Fore Street, North Petherton, Somerset, TA6 6QA, or email reservations@walnuttreehotel.com

Statutory Requirements

The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Guests.

Liability

Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Guest is limited to the price of the booking. Unless the Hotel is liable under the above clause, the Guest indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Guest, guests or any outside contractors of the Guest. The Hotel does not accept responsibility whatsoever for damage to, or theft from, vehicles parked on the hotel premises. Guests are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Guest and will pay to the Hotel on demand the amount required to make good or remedy any such damage.

Insurance

The Guest is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.

Internet Facilities

Internet facilities (WiFi) are provided by third party providers. The Guest acknowledges that there may be disruption to the connection without prior notice and the Hotel shall not be liable whatsoever for such disruption. The Guest further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence or in contravention of any licence and will indemnify the The Walnut Tree Hotel Ltd against any claim, demand, suit or prosecution arising therefrom.

Accuracy of Website Information

The Walnut Tree Hotel Ltd cannot accept responsibility for any errors or omissions and reserve the right to cancel, amend or vary the information featured on the website without notice.

Dispute

These terms will be construed in accordance with English law and the Hotel and Guest submit to the non-exclusive jurisdiction of the English Courts.

Registered Office : The Walnut Tree Hotel Limited, 2 Endeavour House, Parkway Court, Longbridge Road, Plymouth, Devon, PL6 8LR. Reg No England: 09555450

Privacy Policy

Data Protection

The information provided by the Guest may be processed by The Walnut Tree Hotel Limited for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information. The Walnut Tree Hotel Ltd respect the privacy of every individual who visits our website. The data collected about you will be used to firstly fulfill any service you might request (eg to make an enquiry or a booking) and secondly to improve how our web site performs. For your protection we are registered under the Data Protection Act and have given all appropriate notifications to the Information Commissioner.

Web Site

The Walnut Tree Hotel Ltd. (The Walnut Tree) does not collect any personal information from visitors to its website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website.

Information Collected

We look to collect only relevant data and only hold data that contacts have given permission for. Personal Information includes contact details as well as all Special Category Data (eg. booking details, dietary requirements, birthdays, anniversaries). Under section 22 of the PECR we do from time to time reserve the right to market news and offers from The Walnut Tree to existing customers of the hotel, unless you elect not to receive such information by informing us in writing or unsubscribing. Contacts who do not open or respond to such correspondence will, after 2 years, be removed from the contact list. New contacts will only receive newsletter information if they have opted in at the point of data collection.

Booking Systems

All booking data is safely stored and encrypted on our Property Management System and only trained personnel have access to this information. Our internal policy forbids sharing data in anyway deemed to be unsafe or at risk. Any payment information is encrypted to ensure PCI compliance. Once saved, payment details cannot be seen or retrieved.

Use of Information

Any personal information voluntarily given and collected may be used to contact you with further details of The Walnut Tree’s current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform The Walnut Tree any time if you no longer require such information to be sent either by contacting us directly or clicking on the “unsubscribe” link that will be on all email newsletters.

Right of Inspection

Anyone can request an SAR (Subject Access Request) to see all personal data that The Walnut Tree holds. This request must be made in writing to the Privacy Officer alongside proof of identity (copy of driving license or passport) and will be responded to within 30 days of the request being received.

Right of Erasure

Any contact has the right to demand erasure of all the information (subject to safeguarding acts) which must be made to the Privacy Officer at The Walnut Tree Hotel, 87 Fore Street, North Petherton, Somerset, TA6 6QA. This will be completed within 30 days of the request being received.

Third Party Disclosure

Your personal information is very important, and we will not disclose or sell your details to any other organisations.

Data Security

The Walnut Tree takes appropriate measures to safeguard the information it holds from unauthorised access or improper use. Our database is stored in a secure, password protected environment. Only users authorised by The Walnut Tree have access to this data.

Integrity of Data

The Walnut Tree takes all reasonable measures to ensure that the information it holds is accurate. In particular, it uses reliable collection methods and destroys or converts to an anonymous form any out-of-date data. Individuals may request details of all personal information held by The Walnut Tree so as to contest inaccurate or incomplete data, verify the information and have it corrected it as appropriate.

If you have any concerns about the way in which we collect or process your data, or if you have questions about our policies and procedures, please contact us via email: admin@walnuttreehotel.com or phone 01278 662255.

Cookie Policy

The Cookie Law is a piece of privacy legislation that requires websites to get consent from visitors to store or retrieve any information on a computer, smartphone or tablet. It started as an EU Directive that was adopted by all EU countries in May 2011. Each country then updated its own laws to comply. In the UK this meant an update to the Privacy and Electronic Communications Regulations.

What is a Cookie?

“Cookies” are tiny, harmless text files sent to your computer or mobile when you visit a website. Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience. We don’t use cookies to track individuals or store sensitive information such as your name, address or credit card details. We may use a number of different cookies on this site including session and other third party cookies.

How we use cookies on this site

Session cookies are designed to assist navigation and to help with form completion on our site. These cookies expire when the users browser is closed and are non invasive. We may use persistent cookies on this site. A persistent cookie enables us to track specific information and is generally for record keeping purposes. Persistent cookies remain on your hard drive for an extended period of time. You can remove persistent cookies via your browser’s ‘clear cookies’ function. See AboutCookies.org if you would like further information with relation to blocking cookies on your web browser.

In most cases, we will drop cookies as soon as you visit our site. You can set your browser to refuse cookies, in which case, you won’t receive any of the cookies.

Analytics Cookies

We use an analytics company (Google Analytics) on this website so that we can gain certain information to aid us in the marketing of this site. The analytics company drops cookies via our website and collects non-personally identifiable information about you. We can then access the analytical information and study the traffic that has come to our site. This helps us get a better understanding of how users access and use our site, so that we can help improve our site design and improve the users experience as our website evolves and grows.

Google stores the information collected by the cookie on its servers in the United States. We have no control over what third parties do with their cookies and related information. Google may transfer this information to other third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

If you would like to learn about how to reject or delete cookies by Google, please read the information on Google’s web site.

Third Party Cookies

Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

Social Network Cookies

AddToAny.com

GetClicky web statistics tool sets cookies to measure social media usage.

Facebook

This cookie is set by Facebook. It allows a visitor to “Like” pages from our website to their Facebook page. You can read more information relating to Facebook’s usage of cookies and their Privacy Policy by following the link.

Google +

This cookie is set by Google. It allows a visitor to +1 pages from our website on their Google + page. Visit the following link to see the Google Privacy Policy and learn how to set your Google Ad Preferences.

Twitter

Cookies are used by Twitter in managing the Twitter content display on this site such as Tweet, Follow and Mention buttons. They expire at the end of the session. Read more about Twitter’s Privacy Policy.

Cookie Listing

CookieOrigin(s)Purpose
PHPSESSIDwww.walnuttreehotel.comThis type of cookie is what’s called a “session” cookie, and keeps track of temporary information to help the site function well from a user experience standpoint. The session cookie is destroyed at the end of your visit.
gantry-mac-switcherwww.walnuttreehotel.comThis type of cookie is what’s called a “session” cookie, and keeps track of temporary information to help the site function well from a user experience standpoint. The session cookie is destroyed at the end of your visit.
__cfduid, uvcAddToAny.comSocial media usage and share buttons functionality. AddToAny is now part of Lockerz.com
_twitter_sessTwitter.comTwitter does not currently provide information on the use of specific cookies.
personalisation_idTwitter.comTwitter does not currently provide information on the use of specific cookies.
guest_idTwitter.comTwitter does not currently provide information on the use of specific cookies.
external_referrerTwitter.comTwitter does not currently provide information on the use of specific cookies.
ct0Twitter.comAssociated with sharing buttons.Twitter does not currently provide information on the use of specific cookies.
JSESSIONIDuk1.roomlynx.netSession cookie used by the booking engine.
ai_useruk1.roomlynx.netUser id cookie used by the booking engine.
ai_sessionuk1.roomlynx.netSession cookie used by the booking engine.
CONSENTgoogle.co.ukA data analytics cookie used by Google Analytics.
NIDgoogle.comA cookie used by Google Maps.
_gidwww.walnuttreehotel.com, Google.com, Twitter, uk1.roomlynx.netThis cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.
_gatwww.walnuttreehotel.com, Google.com, Twitter, uk1.roomlynx.netThis cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate – limiting the collection of data on high traffic sites. It expires after 10 minutes.
_gawww.walnuttreehotel.com, Google.com, Twitter, uk1.roomlynx.netThis cookie name is asssociated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
_pinterest_referrer, _auth, csrftoken, _pinterest_sess, us_open_umbrella_board, us_open_umbrella_pin, us_open_umbrella_kip, c_dpr, c_vh, c_vw, sessionFunnelEventLogged, bei, cm_sub, G_ENABLED_IDPSPinterest.comThese cookies are used to support sharing button functionality.

What to do if you do not consent to us using cookies?

If you do not consent to us using cookies you can restrict or delete them from your browser. To help you change your browsers cookie preferences we have collated some instructions for the most popular browsers. Details of how to change your privacy preferences. Please note if cookies are disabled the online browsing experience may be limited.

Path to Compliance

The information on this page is part of the action we are currently taking as we work towards higher levels of compliance. It is our policy to continually improve our privacy levels and will post updates on this page.

If you’d like to learn more about cookies and the Privacy and Electronic Communications Regulations here are some useful links:

The Information Commissioner’s Office
AboutCookies

This privacy policy was last updated on 21 May 2018.