Privacy Policy
Data Protection
The information provided by the Guest may be processed by Acorn Hotels Limited for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information. Acorn Hotels Ltd respect the privacy of every individual who visits our website. The data collected about you will be used to firstly fulfill any service you might request (eg to make an enquiry or a booking) and secondly to improve how our web site performs. For your protection we are registered under the Data Protection Act and have given all appropriate notifications to the Information Commissioner.
Web Site
Acorn Hotels Ltd. (The Walnut Tree Hotel) does not collect any personal information from visitors to its website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website.
Information Collected
We look to collect only relevant data and only hold data that contacts have given permission for. Personal Information includes contact details as well as all Special Category Data (eg. booking details, dietary requirements, birthdays, anniversaries). Under section 22 of the PECR we do from time to time reserve the right to market news and offers from The Walnut Tree to existing customers of the hotel, unless you elect not to receive such information by informing us in writing or unsubscribing. Contacts who do not open or respond to such correspondence will, after 2 years, be removed from the contact list. New contacts will only receive newsletter information if they have opted in at the point of data collection.
Booking Systems
All booking data is safely stored and encrypted on our Property Management System and only trained personnel have access to this information. Our internal policy forbids sharing data in anyway deemed to be unsafe or at risk. Any payment information is encrypted to ensure PCI compliance. Once saved, payment details cannot be seen or retrieved.
Use of Information
Any personal information voluntarily given and collected may be used to contact you with further details of The Walnut Tree’s current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform The Walnut Tree any time if you no longer require such information to be sent either by contacting us directly or clicking on the “unsubscribe” link that will be on all email newsletters.
Right of Inspection
Anyone can request an SAR (Subject Access Request) to see all personal data that The Walnut Tree holds. This request must be made in writing to the Privacy Officer alongside proof of identity (copy of driving license or passport) and will be responded to within 30 days of the request being received.
Right of Erasure
Any contact has the right to demand erasure of all the information (subject to safeguarding acts) which must be made to the Privacy Officer at The Walnut Tree Hotel, 87 Fore Street, North Petherton, Somerset, TA6 6QA. This will be completed within 30 days of the request being received.
Third Party Disclosure
Your personal information is very important, and we will not disclose or sell your details to any other organisations.
Data Security
The Walnut Tree takes appropriate measures to safeguard the information it holds from unauthorised access or improper use. Our database is stored in a secure, password protected environment. Only users authorised by The Walnut Tree have access to this data.
Integrity of Data
What is a Cookie?
“Cookies” are tiny, harmless text files sent to your computer or mobile when you visit a website. Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience. We don’t use cookies to track individuals or store sensitive information such as your name, address or credit card details. We may use a number of different cookies on this site including session and other third party cookies.
How we use cookies on this site
Session cookies are designed to assist navigation and to help with form completion on our site. These cookies expire when the users browser is closed and are non invasive. We may use persistent cookies on this site. A persistent cookie enables us to track specific information and is generally for record keeping purposes. Persistent cookies remain on your hard drive for an extended period of time. You can remove persistent cookies via your browser’s ‘clear cookies’ function. See AboutCookies.org if you would like further information with relation to blocking cookies on your web browser.
In most cases, we will drop cookies as soon as you visit our site. You can set your browser to refuse cookies, in which case, you won’t receive any of the cookies.
Analytics Cookies
We use an analytics company (Google Analytics) on this website so that we can gain certain information to aid us in the marketing of this site. The analytics company drops cookies via our website and collects non-personally identifiable information about you. We can then access the analytical information and study the traffic that has come to our site. This helps us get a better understanding of how users access and use our site, so that we can help improve our site design and improve the users experience as our website evolves and grows.
Google stores the information collected by the cookie on its servers in the United States. We have no control over what third parties do with their cookies and related information. Google may transfer this information to other third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
If you would like to learn about how to reject or delete cookies by Google, please read the information on Google’s web site.
Third Party Cookies
Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.
Social Network Cookies
AddToAny.com
GetClicky web statistics tool sets cookies to measure social media usage.
This cookie is set by Facebook. It allows a visitor to “Like” pages from our website to their Facebook page. You can read more information relating to Facebook’s usage of cookies and their Privacy Policy by following the link.
X
Cookies are used by X/Twitter in managing the Twitter content display on this site such as Tweet, Follow and Mention buttons. They expire at the end of the session. Read more about Twitter’s Privacy Policy.
Cookie Listing
TO BE ADDED
What to do if you do not consent to us using cookies?
If you do not consent to us using cookies you can restrict or delete them from your browser. To help you change your browsers cookie preferences we have collated some instructions for the most popular browsers. Details of how to change your privacy preferences.
Please note if cookies are disabled the online browsing experience may be limited.
Path to Compliance
The information on this page is part of the action we are currently taking as we work towards higher levels of compliance. It is our policy to continually improve our privacy levels and will post updates on this page.
If you’d like to learn more about cookies and the Privacy and Electronic Communications Regulations here are some useful links:
The Information Commissioner’s Office
AboutCookies
This privacy policy was last updated February 2026.